Delivery Information

Shipping times

As soon as you place your order, we will do our best to get our team to pack it so it’s ready to go ASAP, most likely the next business day. We can’t however guarantee your order will ship the same day. We will make every effort to send out your order as quickly as possible, although part or all of your order may be delayed due to item availability or seasonal backlog.

We’re based in Australia, so shipping to US and UK takes around 10-15 business days to ship to these regions. Shipping within Australia takes around a week. We are as transparent as we can be with applicable taxes and duties.  Depending on your country of residence you may be imposed with import duties and/or VAT (Value Added Taxes) on shipments from outside your country (see Shipping Tax Disclaimer below).

Tracking

For products delivered outside of Australia, we are not able to give tracking details. For products shipped within Australia, we can provide AusPost tracking details upon request at info@cygnett.com.

Cancellation

If you need to cancel or alter your order, email us straight away so we can catch try to catch your order before it flies out the door.  If it’s already gone don’t worry, you can return the unopened product immediately after you have received it and we will process the refund when we receive it, on the same payment method used to purchase it. Shipping fees are non-refundable and you will be responsible for return postage.

You might receive multiple packages for big orders so when your first package arrives and not everything is in there, hold off because another package is not too far away.

Take the weekend off, we do!  So, if you order Friday after 1pm EST or on Saturday or Sunday please keep in mind that we can’t get the ball rolling on your order until the following Monday.

Shipping Tax Disclaimer

Items shipped to you may incur import duties as follows,

USA: Orders totalling more than $150USD will incur state taxes.
UK: Orders totalling more than ₤15GBP will incur VAT.
​Canada: Orders totalling more than $20USD will incur 13% tax.

 

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