Cygnett

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Shipping policy

Shipping policy

  • Orders placed will be processed as soon as possible allowing us to ship out quickly.
  • Unfortunately we cannot ship to PO Box addresses.
  • Cygnett transport service only delivers on business days (Monday to Friday and excluding holidays)
  • It certain circumstances, you may have multiple deliveries for different items on the same order. You’ll be informed of what have been dispatched to you on the confirmation email.
  • If we won’t be able to fulfill your item order within 2 weeks, we will refund your purchase not yet delivered.
  • Cygnett endeavor to be as transparent as we possibly can with applicable taxes and duties, depending on your country of residence you may be imposed with import duties and/or VAT (Value Added Taxes) on shipments from outside your country. You are responsible for paying any taxes, duties and/or customs fees charged by your governent.
  • Some regions may incur delays clearing customs.

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    Shipping times 

    Standard shipping time is 10-15 working days. No guarantee’s during holiday events.

    Express Shipping time is 2-3 business days. We do not refund express shipping in conjunction with returns, refunds or exchange of products.

    Shipping Tax Disclaimer

    Items shipped to the you may incur import duties as follows,

    • USA: Orders totalling more than $150USD will incur state taxes.
    • UK: Orders totalling more than than ₤15GBP will incur VAT.
    • Canada: Orders totalling more than $20USD will incur 13% tax.

    Online order cancellation policy

    Cygnett endeavor to get your product out to you as quickly as possible so unfortunately we don’t hold products for any period of time. This is good if you want to your item quickly, but bad news if you accidentally ordered the wrong thing. But don’t worry, you can return the product immediately after you received it if you are dissatisfied. Just look in our returns policy for the simple directions to getting a full refund on the product.