Returns Policy


Cygnett does not accept returns or offer refunds on products bought from 3rd party authorised retailers.

Returns for items purchased at authorised retailers need to be returned to their original place of purchase as per the retailers returns policy.

All Cygnett products purchased from an Authorised Retail partner carry a 2 year warranty. Contact your original place of purchase’s customer support for assistance.


Cygnett only accepts returns within 30 days of purchase on items purchased at

To be eligible for a refund, your item must be unused and unopened in the original packaging.

To initiate a return, please go to Cygnett Care and a member of our customer service team will assist you.

Once we have received your item your refund or replacement will be assessed.


Once your return is received and assessed, we will send you an email to notify you that we have received your returned item.

Once your return is approved, your refund will be processed and a credit will be applied to your credit card or original method of payment within 5 business days.


Cygnett does not offer exchanges on any items.

Cygnett will only replace items which are defective, and will only exchange items for the same product as per our Warranty Policy.


Returns cannot be processed for sale items unless defective.